Faq

How long will it take to receive a credit for my returned items?

Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

I ordered/received the wrong product. Can I return it?

If your online order is not as expected, please MESSAGE US @ help@rashell.com or call us at 1-310-459-0673.

My item arrived damaged. What should I do?

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping packaging to show some wear, however if damage occurred to the item(s) in your shipment, please retain the bubble envelope, the packing materials, and items inside and contact us as soon as possible.

If you received damaged merchandise, please retain the box, packaging and all contents and please message us at help@rashell.com or call us at 1-310-459-0673.

Can I return or exchange a product that was purchased with another retailer?

At Rashell Cosmetics, we can only accept returns and exchanges for products purchased on our website. Products purchased from a Rashell Products retailer should be returned to the location of purchase and follow the instructions of their return policies. If this is not possible, please MESSAGE US for assistance.